Fully Managed Identity Theft Recovery Service
Key Service Components Include:
- 24/7/365 Toll-Free Victim Response Center – a dedicated toll-free # for victims to call the 24/7/365 Bilingual (English and Spanish) Identity Theft Response Centers in Arizona and California to report becoming a victim and to open a recovery/restoration case.
- Dedicated Recovery Advocate – each victim is assigned a dedicated Identity Theft Recovery Advocate who will work the entire case until the victim is restored to pre-theft status.
- Personalized Recovery Plan – the victim’s dedicated Advocate conducts an intake interview and develops a personalized case plan to document and dispute all fraudulent matters necessary to recover/restore the victim’s identity.
- Limited Power of Attorney – through a Limited Power of Attorney, each victim’s dedicated Advocate will perform a Fully Managed Recovery/Restoration to dispute and reverse fraudulent transactions and accounts.
- Expanded Monitoring for Victims – to help monitor continued resolution of each victim’s identity, victims receive one year of complimentary monitoring services that can include credit monitoring, name and alias monitoring, phone number monitoring, address monitoring, criminal monitoring, and internet black-market monitoring as needed.
- Complete Family Coverage – coverage includes the primary account holder and the primary account holder’s spouse or domestic partner, dependents under the age of twenty-five (25) who have the same permanent address as the member, and parents of the primary account holder or the primary account holder’s spouse or domestic partner who live with the primary account holder.
- Pre-Existing ID Theft Coverage – coverage includes all identity theft events discovered during the plan period, regardless of when the theft occurred.
Lost Wallet Service
- If a customer’s wallet or purse is lost or stolen, we will help them identify their lost cards and documents and get them canceled and replaced as quickly as possible.
Internet Black Market Monitoring
- Provides monitoring of customer information on public and private black market sites, hacker forums and chat and discussion areas through a combination of web crawling indexing and human intelligence. Requires customer to opt-in to monitoring by creating online account and adding customer information to be monitored.
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